Package Bundle T&Cs
Why are you doing this?
Due to the current uncertain situation with Covid-19 and the postponement of our Free From Festival events we thought we would give you the opportunity to try some our amazing exhibitors' products by creating some Package Bundles which can be delivered directly to your door. This both supports the small producers we work with while also saving you money on delivery costs if these products were purchased separately online.
Can I mix and match products?
We have put together three different Package Bundles. You won't be able to mix and match the products sorry, we have put together these Package Bundles to keep costs to a minimum (for some products flavours may vary subject to availability) however you are welcome to purchase specific products/ flavours directly from the producers from their website.
Are all products in the Package Bundles gluten, dairy and refined sugar-free?
Yes that is correct all products are gluten, dairy and refined sugar-free. Some products are allergen free, others contain allergens such as nuts, peanuts etc. Please make sure you check the label/allergen information on the packaging of each product before consumption.
Are the products in the Package Bundles vegan/ vegetarian friendly?
Package Bundles One and Two are vegetarian. Package Bundle Three is vegan friendly.
Will the bread, cakes and savoury goods arrive fresh?
All products in the Package Bundles will arrive together, except the The Gluten Free Bakery bread loaves, Heavenly Healthy sweet & savoury treats, SORSO tomato sauces and Green Sisters samosas and bhajis, which will be arriving separately directly from the trader, to ensure freshness.
What is your delivery policy?
All orders placed for delivery will be sent out on Tuesdays only, beginning on 7th April 2020. We are following Government guidelines, and will only be posting packages once a week. Package Bundles will be sent by Royal Mail Special Delivery (Tracked). Please allow additional time for delivery due to demand at this time.
How can I track my order?
All our deliveries are sent using Royal Mail Special Delivery on Tuesdays. You will receive a tracking number by email/ text so you can track the progress of your order online.
What if my package arrived damaged?
All Package Bundles are sent using Royal Mail Special Delivery (Tracked). Free From Events is not liable for any products damaged or lost during shipping. Please contact Royal Mail in the event of any issues with delivery.
What is your refund/ returns policy?
Due to the fresh products contained within the Package Bundles we cannot offer you a refund for your purchase. If you have any issues with any products received, please contact us at email@example.com.
I have another questions not listed above.
Please send us an email to hello@freefromfestival and we will get back to you ASAP.
Free From Events is the organiser of Free From Festival with the registered address: 13 Whitham Court, 76 Upper Tooting Road, London SW17 7PB, United Kingdom.
How We Use Your information
We take your privacy seriously. We receive customer data from our partnering ticketing websites such as Eventbrite and Design My Night where users opted in to receive updates and information from the event organiser of the event they have booked tickets for. We keep all data shared by the ticketing platforms on a secure MailChimp account. MailChimp is located in the USA but they have certified to the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework and are therefore deemed as having adequate controls by the EU supervisory authority for GDPR.
We use personal information to communicate with customers in relation to event they have booked to attend, send event updates, offers, competitions, information about products & services that can be found at the event as well as information about other similar events we are holding in the future. We also use personal information to send Customer Feedback information following visits and bookings of our events and occasionally to conduct Customer Surveys.
Our legal basis for processing client data is Legitimate interest for the following activities:
Sending offers, sharing news and events and information regarding any purchases or bookings.
Your data will be processed in line with the Principles and Rights of The General Data Protection regulation.
You also have the right to withdraw consent where it has been provided and we will no longer send you information related to those subjects, which may mean you cannot not be informed about our latest events and offers.
We also use MailChimp for communications. As we mentioned previously MailChimp are located in the USA but they have certified to the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework and are therefore deemed as having adequate controls by the EU supervisory authority for GDPR.
Your information will not otherwise be transferred out of the European Union without your prior consent; we will not share your personal data.
By subscribing to our newsletter, this will mean you will be receiving newsletters notifying you about our upcoming events, offers and competition we are running on our social media in relation to our events.
Storage and Disposal
Your information will be stored in a secure MailChimp account in the EEA and will be retained for 6 years. However you may ask for this to be deleted in accordance with the Rights of the GDPR.
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Our Information Security and Data Protection Manager can be contacted at firstname.lastname@example.org