Q&As2021-09-10T09:22:23+00:00

Q&As

NEXT EVENT: FREE FROM FESTIVAL - LONDON 

 

Where is the event taking place?

The Boiler House (part of the Old Truman Brewery) 152 Brick Lane, London E1 6RU.

When and What time?

Saturday, 11th September 2021.

Doors open at 11.00am.

Last entry: 5:30pm
Doors close at 6.00pm.

Where is the nearest parking?

Brick Lane Car Park - Entrance by 146 Brick Lane, E1 6QL.

What is the nearest station?

The nearest station is Shoreditch High Street (Overground) 7 minutes walk to the venue. The closest tube is Liverpool Street Tube Station (Central line, Hammersmith & City, Metropolitan & Circle line) which is 13 mins walk to the venue.

How do I join virtually?

We will be streaming the event live here: https://freefromfestival.co.uk/marketplace/watch-talks-demos-live/

Will I have to queue when I get there?
Yes, please be prepared to queue when you arrive. We are expecting a lot of people to arrive at the same time at 11.00am, 2.30pm. We will be checking tickets as fast as possible, but we would really appreciate your patience while waiting. Average queueing time based on previous events is approx. 5 minutes and max. 10 minutes at peak times. The queue looks scarier and moves a lot quicker than you think! Thanks in advance for your patience.

Do I have to print my tickets or can I show my e-ticket on my phone at the door?
Let's be environmentally friendly. If you have a smart phone please show your e-ticket at the door.

Will I be allowed entry if I arrive later/earlier than my ticket entry time?
Please try to arrive around the time of your session, but as long as you have a ticket to show you will be allowed entry even if you arrive a bit earlier (subject to capacity) and after your session start.

Is there a time limit?
No, there is no time limit you are welcome to stay as long as you wish. Door closes at 5.30pm and event finishes at 6pm.

Can I purchase tickets at the door?
Yes, there will some tickets at the door if capacity allows it. However it is best to book in advance to avoid disappointment.

Are pets allowed at the event?
Only guide dogs and small dogs please. We are expecting a lot of people to turn up. It will get really busy. We don’t think your four legged friend would enjoy it much either.

Will there be any hot food?
Yes, there will be hot food you can enjoy at the event and also packaged food to to take home with you!

Is the food at the event 100% gluten-free AND coeliac friendly?
Every trader that we take on board fills out an application form and needs to confirm that their products are 100% gluten-free, made in a coeliac friendly kitchen with no cross-contamination with gluten. We work with a lot of small start-up businesses, therefore most aren't certified gluten-free and we need to take their word for it. If you come across anything concerning please report back and email us at [email protected]

Is the event a vegan event?
No, but the majority of vendors are naturally vegan so there will be plenty of vegan options as well as some non-vegan options for visitors that eat meat. We do our best to cater for everyones needs and tastes.

Who is exhibiting this year?
Please download our NEW Free From Festival app here to check our exhibiting list and event schedule:

IOS - https://apps.apple.com/gb/app/free-from-festival/id1384833129

Android - https://play.google.com/store/apps/details?id=com.gotoevnt.freefromfest&hl=en

OR check our website www.freefromfestival.co.uk/exhibitors

Is the event wheelchair accessible? 

People with disabilities can also enter with their carer under one ticket. All exhibitors are on the ground level except the talks & demos which are taking place on the mezzanine floor that can only be accessed by stairs only. All talks & demos will be recorded and links will be sent to all attendees after the event so you can watch them at home if you have missed them at the event. Unfortunately there are no wheelchair accessible toilets at this venue.

What is included in my ticket?
You will receive one complimentary soft or alcoholic drink at the door. The opportunity to meet some amazing free-free producers, sample & buy their quality free-from products that do not sacrifice on taste. Listen to all talks/demos by inspiring speakers, nutritionist and industry professionals. Enjoy some delicious hot food & gluten-free beer and soft drinks. Enter competitions for amazing prizes. The event is suitable for the whole family and will be free-from many things, but fun!

Where can I apply to exhibit?
We run our events in London, Bristol, Manchester, Oxford and Brighton. To apply to exhibit please fill out the application form here: www.freefromfestival.co.uk/apply-to-exhibit/

Covid-19

As we are still dealing with the ongoing pandemic, for the safety of everyone attending the event all of our exhibitors and staff are required to take a lateral flow test at home in the last 24 hours before the event on the 11 September.

We will have anti-bacterial hand gels in the bar and the tables/ seating areas and at the exhibitors stands. Please use them and wash your hands regularly.

We would also like to ask all our guests to please take a flow test at home in the last 24 hours before the event.

You can order a test online for free here: https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests or pick some up (free) from a local pharmacy. You can find the closest one to you here: https://maps.test-and-trace.nhs.uk/

You won't need to register the negative result, but we will be carrying out temperature checks at the door. If you are feeling unwell please do not attend the event.

Masks are not required, but recommended for extra safety. Some masks will be available at the door, but we recommend that you bring your own.

Your safety is very important to us please help us prevent the spread of the virus.

Hope this information helps and we are really look forward to seeing you at the event!

Please note: we are a very small team and will be very busy the day before the event (on Friday) setting-up, and all day on Saturday (the day of the festival). We will do our best to get back to all your messages as soon as we can. Thanks very much for your patience in advance and hope you will enjoy the festival!